Staff were very helpful, explained everything I needed to know. I felt as though I was a valued customer!

Great service and range of bikes

Great guys in the Ilkley shop! Especially the bike builder Liam he went above and beyond to get my bike ready and looking sweet

Excellent products. Wide ranging to suit different pockets. Service is spot on. Knowledgeable, helpful and always want to do the right thing for you as a rider. No hesitation in recommending Wheelbase Yorkshire.

Helpful, friendly staff especially in the Bike repair department

Really friendly and helpful staff. Always a perfect job and great value for money.

Friendly, speedy and helpful service

The service level is fantastic, full explication of works carried out and an assessment of the remaining components. Ben Wood is a credit to your organisation.

Thought the bike service was brilliant - good advice, prompt, and reliable. Called back as promised - faultless. This has been the case for every service for my three bikes over the last few years. However...this time, I just wanted to drop my bike off at the door, was reluctant to enter (virus concerns), and asked the team if they would carry the bike upto the service dept as a favour. I was told basically to sling my hook, quite abruptly really, and therefore had to carry the bike upstairs. When I picked up the bike, once repaired, the same person ( who had told me to take the bike upstairs) made me wait 10mins upstairs whilst he sorted another customer’s bike out. I don’t want to mention his name - maybe a bad day - but experience left a really sour feeling. I have been a loyal customer, and spent a lot of money in the shop, and this is the first time I have had a negative experience.

Knowledgeable team and appreciated my difficult situation. Thank you very much :)

Bike was delivered quickly despite the COVID pandemic, queried the transaction before delivery and the question was dealt with there and then, great bike, technical query sorted out over phone. Great service, many thanks to the team

Very friendly staff.

Service from Darlington shop

Good range of road bikes and mountain bikes and clothing etc

Always meet there promise on delivery and price.

Good range of quality products.

Adam in the Darlington shop was very helpful. Really good knowledge and super friendly.

Got what I wanted

Good quality, and very helpful in the shop

Excellent service polite and pleasant staff.

Quality of service

They gave valuable information on accessories and held the bike for me until my LOC came through for cycle to work. Can not wait to get this beauty out on the road

The bike was great as expected but the service was absolutely fantastic. Great to deal with and the delivery was on time with notifications all the way. 5 star!

Friendly staff and quick service from ordering to delivery

Fast and efficient and has many items in stock

Fantastic customer service. Thank you for dealing with my query quickly and efficiently. Your help was much appreciated.

Easy transaction, very fast delivery, can't fault.

Only place in the country with the model I wanted in stock, very friendly and helpful when I called to amend delivery address. Dispatch date and delivery date accurate, love the bike, thank you!

Great price and delivered in a couple of days, carriage paid!

Really helpful knowledgable team, stocking great products


Jan 8th

View Tweet


Jan 4th

View Tweet