Full Time Customer Service Assistant – Wheelbase Lake District

We are currently looking for an outstanding applicant to be Full Time Customer Service Assistant for online sales, based at our WHEELBASE Lake District HQ.

We are looking for people who enjoy working in a busy environment and delivering outstanding service to our all customers. We sell the latest products from the leading brands across all cycling disciplines – mountain, road, electric, leisure, kids and adventure.

You will be a positive member of the team, sales focused and offer a best-in-class customer experience through great dynamics, a premium product range and accurate sale processing.

The role is fast paced, varied and testing.

YOU WILL BE REQUIRED TO:

  • Answering customer questions on our range of products from the worlds best brands and our mail order service.
  • Selling bikes via telephone, email, Live chat and social channels – we aim to end each day with an empty inbox.
  • Liaising with our ‘Pack For Shipping’ (PFS) team of mechanics and our order processing team.
  • Liaising with our five shop teams and setting up in store collections.
  • Processing cycle to work applications.
  • Aftersales customer care, excluding warranty and technical support.

You will be part of a dynamic and friendly team of like minded people in our mail order department

SKILLS AND INTERESTS:

  • Passionate about cycling.
  • Willingness to develop inter-personal skills and product knowledge.
  • Ability to be a team player and motivated to deliver the best customer service.
  • Have great commercial sense and be sales orientated.
  • An excellent communicator and relationship builder.
  • Ability to work under pressure in a busy retail environment.
  • Meet challenges with a positive attitude.
  • General IT skills.

HOURS: 40 hours per week.

SALARY: We offer a very competitive salary, based on ability and experience

HOLIDAY: 28 days paid holidays, including bank holidays (pro rata on days worked)

ADDITIONAL BENEFITS:

  • Generous staff discount scheme
  • Cycle to work scheme
  • Professional working environment
  • Casual but smart dress code
  • Staff social opportunities

TO APPLY: If you would like to apply to join the WHEELBASE Lake District team in Staveley, please email a covering letter along with your CV to jobs@wheelbase.co.uk.

PLEASE NOTE: Due to high volumes of applications if you do not hear back from us with a request for an interview, please assume your application has been unsuccessful.

Job Type: Full-time