Great staff delivering a superb service

The service and bike arrived quickly. But the battery had not been tested on the e bike and was defective. I had to drive to your yorkshire store to get it checked and replaced. A round trip of 230 miles which took a whole day. Luckily I am retire but it did cost £35 in fuel.

Great service. Managed to get the ebike I was after when there wasn’t another to be had in the whole country. Bike arrive when they said it would. Just wish they were a bit closer to Cornwall so I could have them as my local bike shop!

Great service from the Lake District. Didn't have the bike I ordered but got me a better one. And good advice over the phone as well. Sean

Found Merida bike I was looking for from there wide range, it was easy to order and I was advised how long wait time for delivery would be. Bike was well packed when arrived and easy to assemble from the box. Went for a short test ride and it all worked has should. Handling, gear change and even tyres were the right pressure for me. Can't fault the service a little long to wait for bike but with the corona virus going on its expected.

I bought an E Bike online from WB & It was a very smooth process well updated and answered all my quieries promotly 5 star service thank you

Staff know what they’re doing!

The internet shop is easy to use, great selection of products, will find what you need! Delivery is fast, and the ‘how to’ vids sent before despatch is a nice touch.

Very prompt and efficient - love my KickR bike

From the very first time I ever rang the Lake District store, right through to yesterday when I had my bike serviced, I have never failed to be impressed by the level of customer service that every member of staff delivers. Nothing is too much trouble. Even though the store is 45 minutes drive away (and surprisingly 45 minutes back), I wouldn't dream of letting anybody else near my bike. Thank you to everyone.

Great service! very friendly staff who provided great support in finding the right wheels and handlebar to improve my road bike! Highly recommend it!

I had a real issue about some pricing I'd been quoted. I e-mail Ben (Workshop Manager, Ilkley) who called me straight back, he was very understanding and fair and turned a difficult situation around. All good. Thank you Ben.

After many months searching for a Trek FX2 Stagger for my wife, we discovered Wheelbase had one in the size she needed. A quick phone call to them to confirm it was still in stock and then ordered from their easy to navigate website. They were up front with slightly longer build times due to covid etc. But I got a phone call to say it could be delivered earlier. And so it came 5 days sooner. The bike was so well packaged, with lots of foam pipe lagging wrapped round all parts of the frame, sturdy plastic wheel and rear mech protectors, front forks and handlebars wrapped too. The bike was well tuned up and in perfect condition. Easy to put together with some basic knowledge. Bike looks great and we're ready to put some miles on it. Well done Wheelbase, we're chuffed with our purchase.

Very quick delivery :)

The service is always fantastic from Ben and the team. I would not bring my bikes anywhere else for repairs, maintenance or advice.

You were one of very few retailers with the bike I wnated in stock and the only one based not too far from York. Great in offering the 0% finance and delivered on time. Bike packed well and easy to assemble.

Service and communication was very good happy with the bike.

When I spoke to a member of the team over the phone they were incredibly helpful and friendly. Couldn’t be happier with the service.

Professional and very friendly service. Spent time listening to my every need. The shop was clean and well presented. Travelled all the way from Hull, to try one of the bikes that I had a interest in.

The staff are helpful, knowledgeable and considerate. When I left a message to request my ebike back promptly on leaving it at Wheelbase Ilkley for servicing, because I use it to commute to my voluntary job, a technician did the work over the weekend, ringing me within hours of me dropping it off. Then, as little needed doing, he counted it as the first post purchase check, which I had missed last year, and made no charge. At collection, a different staff member thought I had come alone and offered to help me load the ebike, as it is heavy - my husband was waiting outside, so I was fine - but the gesture was very much appreciated and typical of the attitude of everyone we have dealt with there.

They did a god job

Really sound guidance & advice about which bikes to buy, ordered the bikes in & kept me informed. Made sure everything was built & setup quickly on the bikes. When collecting made sure we were happy with everything & even offered to set things up for us. Excellent service.

Great service!! Great product.

Great personalised service. The staff want to make sure you get the bike you want in the price range you are looking for. Great knowledge.

Friendly and knowledgeable staff and nothing is too much trouble.

Staff were friendly, gave good advice and service.

Excellent service

Great service, good knowledge of products

The bike seemed to be well put together and all the necessary lubricants were applied, there was a detailed maintenance sheet showing everything they had done, only had to pump the shock and forks up for my weight and style of riding and we were rocking A star+ , would definitely recommend to a friend in the future.

I was looking for a new bike and after a lot of research had set my heart on a Specialized Sirrus X 3.0. As there's been a massive shortage in bikes across the country because of the covid pandemic I was preparing myself for a long lead time. After visiting my local Wheelbase in Darlington and speaking to one of the very helpful staff who explained although they didn't have the bike i was after in store they did have one in their main warehouse which could be transferred to store within a few days. As promised the bike arrived in store and looked gorgeous so please with it and was exactly what I was after. Bonus is I get a health check at 6/8 weeks to check everything is calibrated and bedding in well.


HEADS UP! Fresh Drop of Wahoo Smart Trainers - Ready to ship direct to your home now. Large amount of stock....😀 -… https://t.co/lXnrJQCJ8k

Mar 14th

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MORE BIKES ADDED TO OUR JANUARY SALE! - https://t.co/C8TSZTtTpW https://t.co/ElFb7InJKa

Jan 8th

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