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The service from the people at Wheelbase is second to none. Incredibly helpful, and very patient when there was a problem with my Cyclescheme voucher. The bike came perfectly packaged and ready to ride with a few basic set ups. The price of this bike was a lot less than other retailers. I would definitely use Wheelbase again and would recommend them to all my mates.

Super fast delivery, bike was well built and protected for transport.


Had an issue with my gear changing, the workshop had it fixed within 30 minutes and I was back on the road. 5 star service and thank you. 👍👍👍👍👍

Just had the Focus jam2 in for the RED service .Shock and Forks , headset and all pivot bearings. Feels like a new bike. Good turn a around time aswell.

Very good range of bikes and accessories

Lots of choice - expert advice from friendly staff.

Very polite and very helpful. The staff were really good.

Great communication throughout buying process, both in-person, by phone and via email. Every member of staff I interacted with at Wheelbase was brilliant. Great support and guidance when picking up bike at Wheelbase in Staveley.

Awesome service when I picked up my bike. I will be back for more bike stuff and advice. Cheers!

Very friendly and professional service. Thank you.

Fantastic knowledge from the team and incredibly helpful for a novice biker new to the game like me! Looking forward to getting on the new bike in the Dales and sure I’ll be popping in for more advice over the coming months. Thanks again.

Bernie, our contact in the Ilkley shop, was professional, knowledgeable and very helpful. He was keen to ensure we got the best bikes for our circumstances. Service was first class. Our bikes arrived quickly at the shop, and put together at speed, despite it being Easter. First-class product and service.

Purchased my Supersix Evo from Wheelbase Ilkley last year. The post sales service is fantastic whenever I’ve need new parts etc. All the guys are very knowledgable. Had my bike in for a yearly service and change of stem hight this week. Really fast turn around even though it’s a busy time of year for them - thanks Ben!

Very good service by the staff when I've picked up my new bike. Very helpful explaining about my new bike. We'll definitely get my next bike again in here!

Great service from Ben and the team in the workshop!

Had a brilliant experience at Wheelbase Cycles in Ilkley. Bernie was absolutely spot on, super helpful, friendly, and really knowledgeable. He took great care of everything and made sure I left with exactly what I needed. Can’t recommend the Wheelbase (and Bernie!) enough.

Great service . Explained all the things I needed to know about setting up my new Whyte ebike . Then helped me in fitting my bike onto my cycle carrier .

I have a very old and neglected bike that Wheelbase resuscitated for me quickly and effectively. I'm very pleased.

Friendly service team provides fast and efficient maintenance and repairs, together with good communication and feedback.

The guys were a great help and very patient

Great customer service!

Knowledge of staff, Listened and helped with questions Range of bikes . Adaptation to bike to help with trip

Staff are friendly, knowledgeable and always have time to talk about products

Very friendly staff who were able to assist on the right bike for my needs.

Always a great service and helpful staff There was an issue getting my Tyre to seat which took several visits to the shop But it was resolved in the end

A great team. Jonny, Mick, Tom & Dave make a great team and provide a great service. It’s what makes a great LBS. 10/10!

Dave was really helpful and knowledgeable about the bikes. Good stock in store.

Bought a new bike, staff are knowledgable and easy to deal with.

Great handover and very helpful every step of the way, great shop and team
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