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Great service and price.

Excellent customer service... Arawn was incredible throughout the process!

Friendly, helpful, knowledgeable

Fast delivery and good product range

Friendly , great service and good knowledge

The customer service was really good from start to finish

Great staff, who have excellent product knowledge and a very friendly attitude.

I like the friendly honest sound advice with no pressure no hounding I’ve been a customer for a very long time and as long as I can ride a bike it will continue to be that way well done to all and thank you

Great advice, personal service, time with the customer

You delivered what I ordered as expected. No hidden costs.

Recently picked up my new emtb through Wheelbase, the bike was brought to my local store and built up ready for collection, great communication throughout always in the know, great overall service and will likely use again for my next bike. Thanks.

Clear and helpful service. Luckily had just what I needed

Very helpful and knowledgeable staff

Great variety of cycling products and good service. Call back when they say they will and clear explanation of what’s needed followed by good workmanship

Very quick turn around on a repair. Very helpful staff

Excellent service from Bernie, bike was all ready to for me to view.

Prompt repair

Very prompt and friendly, repairing my daughter's bike's front wheel. I'll be going back.

Extremely helpful, knowledgeable and patient. Fantastic range at different price points.

Friendly and knowledgeable staff. Wheelbase is a true asset of Ilkley. Thanks, Tom.

Very good work and effort put in to fixing the bike and Graf communication and understanding

Good service

Great bike very friendly and helpful staff


Great customer service from Darlington shop

Professional guidance/advice on best product for each child. Follow up to ensure everything is working and adjustments made if necessary.

Excellent service and advice

Managed to get the part I required when no one else could and very quickly

I would like to thank All the team at wheelbase for their excellent customer service in regards to my Ebike that is had in quick speedy in under 3 weeks and always accommodating on the phone with excellent answers in regards to my bike , Mik Adam Tom Jonny and the team do a fantastic job at the Darlington branch , Kind regards

Toms great, very knowledgeable and keeps you informed every step of the way. First rate. Guy deserves a pay rise, a day off, and some beers. He’s the best thing to happen to Wheelbase since the invention of wheels.
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