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Great products, expert service

Good selection of bikes and kit

Staff have been very helpful and patient

I’ve always found wheelbase easy to talk to and deal with

Great choice of products coupled with staff who know what they are talking about whether it’s a sale or just for information. They’re always on hand to help.

I ordered a bike for my child and was very particular about the model I ordered as most kids bikes are not very good. The product is a Wild bikes 14 mid pink. This is potentially the best kids bike available in this age group and is recieved in a very high standard. Delivery was fast arrived next day. The packaging was fantastic. There were no viuals marks or rubs on the bike whatsoever. I give 10 stars very happy customer

Wheelbase have a massive range of bikes in all shapes and sizes to suit your style and budget. I find their servicing and aftercare second to none. You are also spoilt for choice if you want accessories and clothing. The staff are friendly, helpful and know their stuff.

Great product amazing price & super fast delivery

V/good and fast

How helpful the staff are

Excellent service

Top quality bikes, kit and repairs service Staff on the shop floor are friendly, knowledgeable and experienced . They're happy to share ideas and suggestions. You don't get a "can't do that" or "computer says no". What you do get is helpfulness, honesty and time, from the moment you walk in the door to the moment you leave with your shiny new purchase or your mended machine. Prices are reasonable for quality products. I've never felt ripped off or that staff are have been trying to upsell. So I keep going back - they have earned my trust. I don't know everyone by name (yet) but can say I've had great help from Bernie and Ben whenever I've had a problem. I always leave feeling I've been well looked after. No visit to Ilkley is complete without a trip to Wheelbase!

Professional friendly and knowledgeable

Great customer service. Received a couple of calls to keep me updated on my delivery. Very friendly and professional.

A great place for all bike needs. Great staff always ready to please.

Great service from Ben in the workshop

Stellar customer service from Ben from initial contact to placing an order to having the parts fitted to my bike

Bought a bike through cycle to work. Wheelbase were superb, really easy to contact and talk to, really helpful and knowledgeable, the whole process was straightforward and problem free

Brilliant advice and service. Spent a good 30 minutes chatting about what I needed. Got my perfect bike.

Great service,cheaper than most places and very helpfull

Toms great, very knowledgeable and keeps you informed every step of the way. First rate. Guy deserves a pay rise, a day off, and some beers. He’s the best thing to happen to Wheelbase since the invention of wheels.

Good service and staff

Staff fixed problem quickly.

Helpful, efficient and fast.

First time in years I bought a bike from a shop rather than purely online. I will be doing it again and from wheelbase in Darlington. The people there know their stuff but don’t push it down you neck or try and get the sale. They will get you to a suitable bike and a decent price. They are really attentive and prompt when it comes to after care and, as in my case, fixing bashed and smashed stuff.

Friendly staff, who make time and have a good understanding of all things to do with various bicycle models.

Bought myself a Cannondale gravel bike for winter riding, the staff in Darlington were very good, very knowledgeable and made the whole process very easy.


Engaging knowledgable staff

Great service, friendly and knowledgeable staff made buying my e-bike a pleasure.