Great service. Fast delivery and good prices. A pleasure to deal with. Thank you.

Very friendly and helpful mechanic!

You were very helpful in sorceing and then efficient in sending items out... Brilliant 👍

The Guys at wheelbase really helped me out in my time of need at a time when there were no bikes to be found anywhere,The staff were very helpful and informative, so much better than other big bike stockists, i would definatly recomend them.

Sales person able to locate the product I wanted that was not showing online, in the shop. He was unable to put me through to online services to purchase, rather than ask me to ring back he organised payment and assured me that it would be processed and despatch by the online team. Arrived the next day. Excellent service. sadly I cant remember his name he went over and above. hopefully you can locate from your records and include in his appraisal. [FIRST NAME REMOVED]

Fantastic customer service and hot on it !

Top service and patient advisors with expert knowledge.

As a total novice cyclist their knowledge and advice has been invaluable to me. Always willing to help even though the shop can get quite busy at times.

The large range of bikes you can view, physically touch and test ride.

Great range

I thought the guys in store were very helpful and I would and will definitely return on that basis.

Great service. Thank you

Great service from the team at Ilkley. I brought 2 bikes in for service, they kept me informed of parts needed and let me know when they were ready to collect. Always a friendly welcome. Thanks Andy

The guys are extremely helpful and they come up with alternatives to keep me comfortable on my bikes. They are knowledgable and well informed. There’s nothing to dislike!

Knowledgeable, good communication and good work

Efficiency and sound advice.

These guys are brilliant. Every time I go in I ask a basic question and they answer perfectly. So happy with the service

Good selection of items and friendly informative staff.

Quality gear and easy exchange when wrong size bought

Get the job done Not too pricey Local Friendly

Helpful service, eager to help and good advice. Always use them for my cycling requirements

After a long hunt, I decided on buying a Cannondale Topstone from Wheelbase. The online process was extremely easy. I opted to collect in store and went along on Saturday to pick up. There were issues- covid had left them short of mechanics and the staff in store did what they could to get it sorted- I needed to return Monday to pick up so others could look at it. I returned on Monday afternoon and took the bike home. Upon closer inspection I found scratches on the brake lever and the gearing was all over the place. I know that this does not sound like a ringing endorsement but bear with me. I emailed customer services that evening as the store had already closed. Stu emailed back swiftly and within 24 hours I had a brand new bike and store credit by way of apology. I'm a pragmatic person- covid has made it tough, they did what they could and then when things went wrong they made it right quickly and appropriately. Based on this experience, I will use them again and would whole heartedly recommend them. Thanks again to Stu for the help.

Knowledgeable staff, great service and advice

staff in store were great.

Good quality

excellent service yesterday, fixed my issue and very friendly in busy times, wasn't expecting issue to be fixed to be honest but it was so hats off to the guys recommend to anybody, went above and beyond

Excellent service from very helpful staff. Walked in shop and 30 minutes later walked out with new bike in hand . Great selection of bikes in store .

Excellent friendly service

Good lads work there very,knowledgeable, great 1st service and even updated my software for free when it should be £20 thanks for that I will take my Ebike back for a service when due deffo. Thank again

Very helpful


LOOKING FOR A NEW OPPORTUNITY? THEN LOOK NO FURTHER THAN WHEELBASE! We are currently looking for the right applica… https://t.co/lvErk8oDte

Jul 23rd

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A quick heads up! Our Wheelbase North East and Wheelbase Yorkshire stores will closing early at 5.00pm on Friday 9t… https://t.co/aGvl4QUjkL

Jul 9th

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