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Friendly staff. Easy to order
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Friendly helpful abd knowledgeable staff Great range of products
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10/10 service from all members of staff at Wheelbase Staveley. Everybody went above and beyond what they needed to, even helping put my new bike into my car and protecting the paintwork with foam padding. The process from start to finish of buying the bike was so smooth and quick, was surprised to bring the bike home the same day!! Will definitely be purchasing future bikes from here, along with all future services.
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Service was really helpful and polite. The store had everything I needed and loads more. Will definitely be returning
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I Wanted a particular cube bike and couldn’t get it in the size I wanted anywhere as it was out of stock everywhere. Harry did a special order and I when it arrived was very well looked after by staff with full explanation on all the tech side and gadget side of the bike. Fantastic customer service.
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Friendly helpful and knowledgeable service. Thank you!
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Ordered bike online. Delivery date was chosen by us and it was delivered on time. My son just did the minimum to put it together . He is an experienced cyclist, so treated his son to a quality bike. They are both extremely pleased with the purchase!
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Fantastic!!!
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Arranged a bike demo and they were happy to spend as long as needed talking options and looking at/discussing alternatives. Plenty of bikes in the showroom too, nothing like actually having them in front of you, way better than online shopping. Hadn't planned on coming away with a new bike but I spotted a version of the Merida at the top of my shortlist and, well you can guess the rest. They did a PDI while we went to Wilfs for lunch. Subsequently put a deposit on some carbon wheels as well. Summing up.Great customer service, really friendly outlook and plenty of choice. As a bonus found we'd ridden up Brigsteer Brow, another climb ticked in 100 cycle climbs North West! Mike Pringle
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Very reliable and friendly service and excellent knowledge.
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My first experience of Wheelbase was excellent. A very friendly, helpful and efficient experience. My bike was fixed at very short notice and I know how hard it is to do this when busy. Thank you Wheelbase, a professional and fairly priced service.
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Great range of products with some competitive pricing. Friendly staff and the workshop team always helpful as well as knowledgeable, and able to offer sound advice.
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Repairs and services have quick turnaround and usually get me back out riding for the next weekend!
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Helpful and knowledgeable staff
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Your workshop staff were very helpful and sorted my issue out while I waited
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All the staff I dealt with were extremely helpful and knowledgeable. I was in need of advice and it was provided in a way that didn’t feel like I was being “sold” to. This is why I would be happy to recommend Wheelbase.
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The wheelbase sell everything you would need for cycling . The staff are extremely helpful. Would always buy a bike from here
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Friendly, efficient, knowledgeable. A wide choice.
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The staff spent a lot of time explaining different bikes and products with no pressure to buy anything. When I did choose a bike they fitted all the extras to it with no extra cost. I'm not a serious biker, more just for fun, but they spent just as much time with me as they did my husband who actually knows about bikes, Very knowledgeable, approachable and helpful.
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All the staff at the Ilkely branch are absolutely fantastic. Nothing is too much for them.
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Friendly efficient service
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Staff really helped with correct size for bike and offered to find similar size bike for comparison
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Excellent service from the sales team as we turned up rather late on the day of collection for my son's bike - then when we did the finance it was referred so the sales chap ended up staying back late to get is all sorted. :)
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Amazing selection of bikes! The service provided is always genuine, friendly and helpful - thank you!
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I use the mechanics and order parts now and then and the customer service is always excellent, and the staff alway have the understanding of what the customer needs, 10/10
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The vast range
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The staff at Darlington are friendly, knowledgeable and always ready to help
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Service is first class, the staff front of house Tom and Johnny are knowledgeable and easy to talk to creating a relaxed atmosphere in the shop. Mechanics Tom and Mick equally as good , always provide you with a very informative update on your bike, both during and after the service. Well done
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Efficient and thorough bike service with good communication
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Great staff .. very helpful
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Cervélo Áspero-5: The Fastest Gravel Race Bike Just Landed at Wheelbase
Tue 17th Jun

Cervélo Áspero-5: The Fastest Gravel Race Bike Just Landed at Wheelbase

  Gravel racing just changed pace — and the new 2026 Cervélo Áspero-5 is leading the charge. Over the last few years, gravel riding in the UK has exploded in...

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Cannondale CAAD13 – Exclusive Wheelbase Offers
Mon 16th Jun

Cannondale CAAD13 – Exclusive Wheelbase Offers

Cannondale CAAD13 – The Pinnacle of Alloy Performance Now Available at Exclusive Wheelbase Prices For riders who crave top-tier performance without crossing into carbon territory, the Cannondale CAAD13 stands out...

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Whyte Secta – Comfortable and confidence-inspiring, Whyte’s latest generation of trail hardtails
Fri 6th Jun

Whyte Secta – Comfortable and confidence-inspiring, Whyte’s latest generation of trail hardtails

Whyte Secta Hardtail Mountain Bike – Built for the Lake District’s Toughest Trails If you’re searching for a trail-ready hardtail that thrives in real-world conditions like those found in the...

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Fred Whitton Challenge 2025 | UK’s Toughest Sportive
Wed 14th May

Fred Whitton Challenge 2025 | UK’s Toughest Sportive

112 miles | 10,400ft elevation | temperatures: blistering On Sunday, 11th May the Lake District once again played host to the Wheelbase Fred Whitton Challenge, a 112-mile sportive renowned as...

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NEW: Cannondale Synapse Carbon // Road Re-Imagined
Tue 6th May

NEW: Cannondale Synapse Carbon // Road Re-Imagined

Road / Endurance – Road Re-Imagined Real World Performance Designed to go fast, built to go long, and made to keep you comfortable, the Synapse redefines road performance. With a sub-1000-gram lightweight carbon...

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South Lakes Bikes Fest & Staveley 3VC 2025
Fri 25th Apr

South Lakes Bikes Fest & Staveley 3VC 2025

South Lakes Bike Festival The South Lakes Bike Fest is an annual mountain biking event held in the picturesque Kentmere Valley of the Lake District. In 2025, the festival is...

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Hamsterley Demo Day, Wheelbase North East | 2025
Fri 18th Apr

Hamsterley Demo Day, Wheelbase North East | 2025

Hamsterley BIG Demo Day | 17th May 2025 Still basking in the glory of our Big Demo Weekend in the Lake District it’s time for the Wheelbase crew and some...

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NEW: Santa Cruz Bullit CC | XO AXS RSV | Long Travel Electric Bike
Tue 15th Apr

NEW: Santa Cruz Bullit CC | XO AXS RSV | Long Travel Electric Bike

We took the Santa Cruz Bullit (MY26) out on the local trails for a first impression, we found out what we needed to know. Essentially a downhill bike with a...

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WHEELBASE Lakeland Lanequest 2025
Tue 15th Apr

WHEELBASE Lakeland Lanequest 2025

Wheelbase #LakelandLanequest is back!  6 Tuesday Evenings in June & July (see rounds below) RESULTS View Overall Results Tuesday 3rd June – Mapedec – View Results Tuesday 10th June –...

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Cannondale SuperSix Evo 3 Chalk | Exclusive Offer
Mon 31st Mar

Cannondale SuperSix Evo 3 Chalk | Exclusive Offer

ROAD RACE | FASTER EVERYWHERE THE SUPERSIX EVO DESTROYS EXPECTATIONS. Light, fast and aero – it defies logic. That’s why we’ve chosen the SuperSix as our Wheelbase Cabtech Castelli Road...

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