Contact Us

We’re a team of bike riders at WHEELBASE and we’re here to help. If you have any questions about our products or enquiries about our services you can contact us by phone, email or comment using the form below. Our mail order team are available Monday – Friday and we aim to respond to all queries within 24 hours.

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Contact Us

Wheelbase Lake District (HQ)
Mill Yard, Staveley,
Cumbria, LA8 9LR

T: 01539 821443
E: mailorder@wheelbase.co.uk

FAQ’s

– Why are some bikes available in store only?

Certain brands operate an in store only policy for their bikes. We would like to post these bikes to you but rules are rules and we’re obliged to abide by them as authentic dealers. We are unable to post Trek, Focus, Wilier & Whyte bikes.

– Do you offer interest free credit?

Yes, we offer 0% interest finance packages on from 6 month to 36 months so you can scale out your payments over a period of time suitable for yourself. Note that we only offer 0% interest packages on non-sale products whereas with sale bikes (they are clearly marked) you can choose a finance package with a 19.5% interest rate.

Consumer credit service provided by V12 Retail Finance. V12 Retail Finance is a UK specialist Retail Finance provider. Based in Cardiff, V12 has been offering Retail, Point of Sale and Interest Free Finance and for over 20 years, specialising in Online Finance for the past 10 years, through our long-term dedicated funding lines. For more information please visit www.v12retailfinance.com

– Do you have everything on your website in stock?

Some of our brands are linked in with manufacturers via a feed, if you need an item urgently or from our retail store please contact us on (01539) 821443 to confirm availability before making your way to our store.

– What is my order status?

For an update on your order status please call or email us. Once your bike has dispatched with Fedex you will receive an email with a tracking number from us.

– How do I order a bike with Cycle to Work scheme?

We’ve teamed up with CycleScheme, Bike2Work Scheme, Work Riders & Halfords to offer employers in Cumbria and throughout the UK a really successful cycle-to-work scheme designed to get more and more people out and about riding bikes and reaping the multitude of personal and environmental benefits! For more information on Cycle to Work visit our dedicated page.

– How do I set up my new bike?

All of our mail order bikes are professionally assembled, set up and packed by our team of CyTech qualified mechanics. To assemble your new bike head over and follow one of our instructional videos.