Contact Us

We’re a team of bike riders at WHEELBASE and we’re here to help. If you have any questions about our products or enquiries about our services you can contact us by phone, email or using the contact form below. Our mail order team are available Monday – Saturday and we aim to respond to all queries within 24 hours.

Frequent Questions

Do you offer interest free credit?

Yes, we offer 0% interest finance packages on from 6 month to 36 months so you can scale out your payments over a period of time suitable for yourself. Note that we only offer 0% interest packages on non-sale products whereas with sale bikes (they are clearly marked) you can choose a finance package with a 15.9% interest rate.

Consumer credit service provided by V12 Retail Finance. V12 Retail Finance is a UK specialist Retail Finance provider. Based in Cardiff, V12 has been offering Retail, Point of Sale and Interest Free Finance and for over 20 years, specialising in Online Finance for the past 10 years, through our long-term dedicated funding lines. For more information please visit

Do you have everything on your website in stock?

Trek, Cannondale and Cube stock levels are linked to the manufacturers stock levels via a live feed. The feed provides a stock status in our warehouse, our stores or the supplier so you can get an accurate order fulfilment date.

What is my order status?

For an update on your order status please email us at Once your order has been dispatched you will receive an email with a tracking number from either Arrow XL (bikes) or FedEx (parts and accessories).

How do I order a bike with Cycle to Work scheme?

We’ve teamed up with CycleScheme, Bike2Work Scheme, Work Riders and Halfords to offer employees throughout the UK a really successful cycle-to-work scheme designed to get more people out and about riding bikes and reaping the multitude of personal and environmental benefits! For more information on Cycle to Work visit our dedicated page.

How do I set up my new bike?

All of our mail order bikes are professionally assembled, set up and packed by our team of CyTech qualified mechanics. To assemble your new bike head over and follow one of our instructional videos.

Lake District
WHEELBASE Lake District Staveley LA8 9LR 01539 821 443
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WHEELBASE Darlington Darlington DL3 7LB 01325 352 255
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WHEELBASE Ilkley Ilkley LS29 9EW 01943 816 101
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WHEELBASE Coventry Coventry CV5 6RN 0247 710 2333
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WHEELBASE Stockton-on-Tees Stockton-on-Tees TS18 2QQ 0164 291 7888
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