Contact Us

We’re a team of bike riders at WHEELBASE and we’re here to help. If you have any questions about our products or enquiries about our services you can contact us by phone, email or comment using the form below. Our mail order team are available Monday – Friday and we aim to respond to all queries within 24 hours.

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Contact Us

Covid 19 (Coronovirus) update

Last updated: 9am Sat 28/03/2020


Following the UK Government’s announcement on Monday evening and with sadness our three stores, workshops and warranty will close with immediate effect to help combat the Covid 19 (Coronavirus) pandemic.

WHEELBASE Lake District, Staveley LA8 9LR – temporarily closed

WHEELBASE North East, Darlington DL3 7LB – temporarily closed

WHEELBASE Yorkshire, Ilkley LS29 9EW – temporarily closed

WHEELBASE Mail Order – our mail order service will be running from Monday 30/3/20, and will operate until there is a significant change in the Governments restrictions. Please note we will be only able to ship in stock items and you can view our large range HERE.

We also will be answering emails at but we are running on reduced staff so please bear with us 🙏🏻Opening hours for email queries and orders is Monday to Friday 9am to 5.30pm. 

For updates on the situation please view our Facebook page, News Blog or sign up to our Mailing List.

Thank you all for your continued support. Stay safe everyone, stay positive and look forward to better times.

Chris, Toby, James and the rest of the WHEELBASE team


Wheelbase Lake District (HQ)
Mill Yard, Staveley,
Cumbria, LA8 9LR
Wheelbase North East
100 Bondgate,
Darlington, DL3 7LB
Wheelbase Yorkshire
25 Skipton Road, Ilkley,
West Yorkshire, LS29 9EW


– Why are some bikes available in store only?

Certain brands operate an in store only policy for their bikes. We would like to post these bikes to you but rules are rules and we’re obliged to abide by them as authentic dealers.

– Do you offer interest free credit?

Yes, we offer 0% interest finance packages on from 6 month to 36 months so you can scale out your payments over a period of time suitable for yourself. Note that we only offer 0% interest packages on non-sale products whereas with sale bikes (they are clearly marked) you can choose a finance package with a 15.9% interest rate.

Consumer credit service provided by V12 Retail Finance. V12 Retail Finance is a UK specialist Retail Finance provider. Based in Cardiff, V12 has been offering Retail, Point of Sale and Interest Free Finance and for over 20 years, specialising in Online Finance for the past 10 years, through our long-term dedicated funding lines. For more information please visit

– Do you have everything on your website in stock?

Trek, Cannondale and Specialized stock levels are linked to the manufacturers stock levels via a live feed. The feed provides a stock status in our warehouse, our stores or the supplier so you can get an accurate order fulfilment date. If you need an item urgently please email us at to confirm availability

– What is my order status?

For an update on your order status please email us at Once your order has been dispatched you will receive an email with a tracking number from from either FedEx (bikes) or DPD (parts and accessories).

– How do I order a bike with Cycle to Work scheme?

We’ve teamed up with CycleScheme, Bike2Work Scheme, Work Riders and Halfords to offer employees throughout the UK a really successful cycle-to-work scheme designed to get more people out and about riding bikes and reaping the multitude of personal and environmental benefits! For more information on Cycle to Work visit our dedicated page.

– How do I set up my new bike?

All of our mail order bikes are professionally assembled, set up and packed by our team of CyTech qualified mechanics. To assemble your new bike head over and follow one of our instructional videos.