Delivery & Postage

Covid 19 (Coronovirus): Store and mail order update

Last updated: Friday 20 March 2020, 10am

Our mail order couriers DPD and FedEx both remain fully functional in the UK for next day and standard service deliveries. Some international deliveries may be delayed and please seek advice from our team HERE.

Our popular finance packages from V12 Finance and PayPal Credit all remain fully functional.

Thank you and stay safe 👍

UK Standard Shipping

Item(s) that are in stock will usually delivered within 1-3 working days after you place your order (excluding weekends). Bikes and finance orders can only be delivered to the billing address.

  • Orders under £50.00 – £2.99
  • All orders over £50.00 – FREE!*
  • Non-Sale Bikes** – FREE! (UK Mainland only, excludes Highlands and Islands)
  • Sale Bikes – £20.00

Important notes: *Free shipping may be excluded from some sale products. ** Free shipping excludes Sale Bikes.

We are unable to ship some selected brands as they are available for IN STORE COLLECTION ONLY. Brands & models affected are clearly marked, but if you are unsure if your item is available for shipping, please don’t hesitate to contact our helpful mailorder team on 01539 821443 or at info@wheelbase.co.uk

Your delivery may take slightly longer in the following instances:

  • Bikes take a little bit longer as we want to ensure they arrive with you in perfect condition, and so will take the time to inspect them before delivery.
  • The item(s) you have ordered is out of stock.
  • The availability of one of your order items may have changed from when you purchased – if this is the case we’ll email you to help you find an alternative.
  • If it is a UK Bank Holiday period.

UK Delivery – Priority Service

This service will be next day, tracked, delivery on orders placed before 11:00 (GMT) for bikes and 13:00 (GMT) for other goods Monday – Friday in most areas. Orders placed on or after 13:00 (GMT) on Friday, or on Saturday and Sunday will be delivered on Tuesday, unless a Saturday service is selected.

  • Guaranteed Next day delivery (In stock items) – £25.00
  • Saturday delivery – £30.00
  • Next Day Pre 12noon delivery – £30.00
  • Next Day Pre 9am delivery – £50.00
  • IN STOCK ITEMS ONLY
  • SELECTED POSTCODES ONLY

International Shipping

We’ll dispatch your order using the most suitable courier depending on the size and weight of your item(s). Once we’ve dispatched your order we’ll email you to let you know. Depending on your order destination country and/or the value of your order, additional charges may be required. Please use the figures below as a guide.