Good, knowledgable staff who did not start at the highest price and worked downward. I came away with a cycle that fully met my needs based on conversation around my needs, experience and ambitions. Well done Wheelbase!

Trusted quality and friendly service

very efficient and quick despatch / good info on progress / I like that you use Royal Mail (or whatever they call themselves these days!) cos their delivery options are much more flexible - also liked that postage was free not a 'sting in the tail' when you go through the purchase process. .....oh and like the fact you are a British company !

Friendly, knowledgeable and efficient service.

It is quick and efficient

Great Aftersales service very friendly and helpful staff.

Very friendly and helpful both online and on the phone.

Very Friendly and knowable, will go the extra mile

I have to say all down to Andrew very professional and friendly really happy with the whole buying experience from him . I am sure others can learn from him

Service department very knowledgable and helpful. Many thanks to Jaco

I found it really difficult to get an XL bike but Bernie was helpful throughout and managed to source me the bike I liked. He was open and honest which gave me confidence in him and the shop. Cheers guys.

Friendly approachable staff with good knowledge of products

Took my bike into wheelbase Ilkley, flat tyre. Left with mechanic who recommended that I needed other parts, which was fab. Left over night now my bike is running like a dream. I also purchased cleaning products Thank you Ilkley

Staff at both Ilkley and staveley very helpful which l appreciate being new to mtb

Service is brilliant Team know what they are doing and I trust them.

Excellent advice from your staff and a wide range of equipment available in store.

Bernie was very attentive and patient with all his service while selling me my gravel bike . Love the Cervelo it’s awesome. Many thanks

Good range of products friendly and helpful staff

The first six-week service of my new bike was very quick and efficient, taking less than one hour. The service engineer was knowledgeable and friendly.

Just what a Local Bike Shop should be. Really friendly team giving good advice and selling good kit. The workshop have sorted us out so many times and often go above and beyond to get us back on the bikes.

The staff at Wheelbase in Darlington really know about the bikes I needed to know what size Cube ebike would best suit my size as all the charts that I had looked at put me right in the middle of two sizes. After seeing me on the XS which they had in stock they new instantly that the bike was too small and have ordered me a size S. I want to say a huge thank you to Adam and Mike for taking the time to make sure that I got the right bike for me.

Happy to spend time with you either in person or over the phone. Adam worked hard to find suitable bikes / spec for my wife’s needs. Adam negotiated with the Stavely store to get an alternative bike sorted when supply chain issues effected our original order.

A very good no nonsense service

Always an excellent service and staff very friendly and helpfu. I have always used this place as staff go back even before Wheelbase bought Bikes port from Gary and Bev. Would not hesitate to recommend.

Very helpful adviser and straightforward ordering.

Customer service and choice

Helpful and knowledgable and friendly staff.

There very polite and always help you the best they can and try there best to accommodate you.the journey for me is 30ish mile which is a bit far but they know what there doing so it’s worth the trip.keep the good work up and thanx

Friendly professional staff. Located conveniently close to car park (first 2 hrs free) wide range of products in stock. Would definitely recommend a visit.

The service as always is beyond reproach. Thankyou Tom. Best bike shop in the North East. In fact forget that, best bike shop in the UK, I travel the UK and have been to more than a few. Simply outstanding service and the advise and product line are ace.