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WORK FOR US! JOBS AVAILABLE AT WHEELBASE

Job Vacancies at Wheelbase

Looking for a new opportunity? Then look no further than a company that is going places.

WHEELBASE, home of the UK’s largest cycle store in the Lake District National Park has been at the forefront of the bicycle industry for over 25 years. Living and breathing bikes, the team behind Wheelbase have successfully built up their business across the North of England with long-serving stores in Staveley, Ilkley and Darlington; more recently we have expanded nationally opening flagship stores in Coventry and Stockton-on-Tees. As well as our bricks and motor stores we sell online to customers all over the UK through our wheelbase.co.uk website. Here at Wheelbase we pride ourselves on being inclusive retailers who are ready to help EVERYONE get into cycling.

CURRENT VACANCIES

Full Time Sales Assistants – Wheelbase Lake District

Location: Staveley, Kendal LA8 9LR

We are currently looking for outstanding applicants to be Full Time Sales Assistants at our WHEELBASE Lake District store.

We are looking for people who enjoy working in a busy retail environment and delivering outstanding service to our all customers. We sell the latest products from the leading brands across all cycling disciplines – mountain, road, electric, leisure, kids and adventure.

You will be a positive member of the team, sales focused and offer a best-in-class customer experience through great dynamics, a premium product range, accurate sales recording, time management and merchandising.

The role is fast paced, varied and testing.

YOU WILL BE REQUIRED TO:

  • Achieve a best-in-class customer experience and ensure the team delivers exceptional customer service.
  • Have a passion for cycling and develop your product knowledge across mountain, road, electric, leisure, kids and adventure bikes, clothing and accessories.
  • Engage with customers, from meeting and greeting to asking questions, listening, and understanding their needs.
  • Correctly process your sales and keep the customer up to date with progress.
  • Be a team player – support the Store Manager and the rest of your store team.
  • Create a positive working environment and deliver the WHEELBASE brand values and culture of openness, inclusivity and community.
  • The store must be merchandised daily following guidance and always presented to a high standard.

SKILLS AND INTERESTS:

  • Passionate about cycling.
  • Willingness to develop inter-personal skills and product knowledge.
  • Ability to be a team player and motivated to deliver the best customer service.
  • Have great commercial sense and be sales orientated.
  • An excellent communicator and relationship builder.
  • Ability to work under pressure in a busy retail environment.
  • Meet challenges with a positive attitude.
  • General IT skills.

HOURS: 40 hours per week.

SALARY: We offer a very competitive salary, based on ability and experience

HOLIDAY: 28 days paid holidays, including bank holidays (pro rata on days worked)

ADDITIONAL BENEFITS:

  • Generous staff discount scheme
  • Cycle to work scheme
  • Professional working environment
  • Casual but smart dress code
  • Staff social opportunities

TO APPLY: if you would like to apply to join the WHEELBASE Lake District team in Staveley, please email a covering letter explaining the role you would like to apply for plus your experience and why you would be an ideal candidate to join the team, plus please attach an up-to-date CV.

CLOSING DATE: Sunday 19 June 2022

PLEASE NOTE: Due to high volumes of applications if you do not hear back from us with a request for an interview, please assume your application has been unsuccessful.

 

Full Time Customer Service Assistant – Online Sales – Wheelbase Lake District

Location: Staveley, Kendal LA8 9LR

We are currently looking for outstanding applicants to be Full Time Customer Service Assistants for online sales, based at our WHEELBASE Lake District store.

We are looking for people who enjoy working in a busy environment and delivering outstanding service to our all customers. We sell the latest products from the leading brands across all cycling disciplines – mountain, road, electric, leisure, kids and adventure.

You will be a positive member of the team, sales focused and offer a best-in-class customer experience through great dynamics, a premium product range and accurate sale processing.

The role is fast paced, varied and testing.

YOU WILL BE REQUIRED TO:

  1. Answering customer questions on our range of products from the worlds best brands and our mail order service.
  2. Selling bikes via telephone, email, Live chat and social channels – we aim to end each day with an empty inbox.
  3. Liaising with our ‘Pack For Shipping’ (PFS) team of mechanics and our order processing team.
  4. Liaising with our five shop teams and setting up in store collections.
  5. Processing cycle to work applications.
  6. Aftersales customer care, excluding warranty and technical support.

You will be part of a dynamic and friendly team of like minded people in our mail order department

SKILLS AND INTERESTS:

  • Passionate about cycling.
  • Willingness to develop inter-personal skills and product knowledge.
  • Ability to be a team player and motivated to deliver the best customer service.
  • Have great commercial sense and be sales orientated.
  • An excellent communicator and relationship builder.
  • Ability to work under pressure in a busy retail environment.
  • Meet challenges with a positive attitude.
  • General IT skills.

HOURS: 40 hours per week.

SALARY: We offer a very competitive salary, based on ability and experience

HOLIDAY: 28 days paid holidays, including bank holidays (pro rata on days worked)

ADDITIONAL BENEFITS:

  • Generous staff discount scheme
  • Cycle to work scheme
  • Professional working environment
  • Casual but smart dress code
  • Staff social opportunities

TO APPLY: if you would like to apply to join the WHEELBASE Lake District team in Staveley, please email a covering letter explaining the role you would like to apply for plus your experience and why you would be an ideal candidate to join the team, plus please attach an up-to-date CV.

CLOSING DATE: Sunday 19 June 2022

PLEASE NOTE: Due to high volumes of applications if you do not hear back from us with a request for an interview, please assume your application has been unsuccessful.

 

Part Time Sales Assistant – Wheelbase Stockton-on-Tees TS18 2QQ

We are currently looking for outstanding applicants to be Full Time and Part Time Sales Assistants at our brand-new retail store – WHEELBASE Stockton-on-Tees.

We are looking for people who enjoy working in a busy retail environment and delivering outstanding service to our all customers. We sell the latest products from the leading brands across all cycling disciplines – mountain, road, electric, leisure, kids and adventure.

You will be a positive member of the team, sales focused and offer a best-in-class customer experience through great dynamics, a premium product range, accurate sales recording, time management and merchandising.

The role is fast paced, varied and testing.

YOU WILL BE REQUIRED TO:

  • Achieve a best-in-class customer experience and ensure the team delivers exceptional customer service.
  • Have a passion for cycling and develop your product knowledge across mountain, road, electric, leisure, kids and adventure bikes, clothing and accessories.
  • Engage with customers, from meeting and greeting to asking questions, listening, and understanding their needs.
  • Correctly process your sales and keep the customer up to date with progress.
  • Be a team player – support the Store Manager and the rest of your store team.
  • Create a positive working environment and deliver the WHEELBASE brand values and culture of openness, inclusivity and community.
  • The store must be merchandised daily following guidance from HQ and always presented to a high standard.

SKILLS AND INTERESTS:

  • Passionate about cycling.
  • Willingness to develop inter-personal skills and product knowledge.
  • Ability to be a team player and motivated to deliver the best customer service.
  • Have great commercial sense and be sales orientated.
  • An excellent communicator and relationship builder.
  • Ability to work under pressure in a busy retail environment.
  • Meet challenges with a positive attitude.
  • General IT skills.

HOURS: Part time 16 hours per week

SALARY: We offer a very competitive salary, based on ability and experience

HOLIDAY: 28 days paid holidays, including bank holidays (pro rata on days worked)

ADDITIONAL BENEFITS:

  • Generous staff discount scheme
  • Cycle to work scheme
  • Professional working environment
  • Casual but smart dress code
  • Staff social opportunities

TO APPLY: if you would like to apply to join the WHEELBASE Teesside team, please email a covering letter explaining the role you would like to apply for plus your experience and why you would be an ideal candidate to join the team, plus please attach an up-to-date CV.

CLOSING DATE: Sunday 19 June 2022

PLEASE NOTE: Due to high volumes of applications if you do not hear back from us with a request for an interview, please assume your application has been unsuccessful.