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Contact Us

We’re a team of bike riders at WHEELBASE and we’re here to help. If you have any questions about our products or enquiries about our services you can contact us by phone, email or using the contact form below. Our mail order team are available Monday – Saturday and we aim to respond to all queries within 24 hours.

Do you offer interest free credit?

Yes, we offer 0% APR finance packages on from 6 month to 36 months so you can scale out your payments over a period of time suitable for yourself. Note that we only offer 0% APR finance packages on non-sale products whereas with sale bikes (they are clearly marked) you can choose a finance package with 15.9% APR interest rate.

Consumer credit service provided by V12 Retail Finance. V12 Retail Finance is a UK specialist Retail Finance provider. Based in Cardiff, V12 has been offering Retail, Point of Sale and Interest Free Finance and for over 20 years, specialising in Online Finance for the past 10 years, through our long-term dedicated funding lines. For more information please visit www.v12retailfinance.com

Do you have everything on your website in stock?

Trek, Cannondale and Cube stock levels are linked to the manufacturers stock levels via a live feed. The feed provides a stock status in our warehouse, our stores or the supplier so you can get an accurate order fulfilment date.

What is my order status?

For an update on your order status please email us at mailorder@wheelbase.co.uk. Once your order has been dispatched you will receive an email with a tracking number from either DX (bikes) or Royal Mail (parts and accessories).

How do I order a bike with Cycle to Work scheme?

Wheelbase has teamed up with CycleScheme, Bike2Work Scheme, Green Commute Initiative,  as well as, Vivup, Gogeta, Cycle Solutions & Halfords to offer employers throughout the UK a really successful cycle-to-work scheme designed to get more and more people out and about riding bikes and reaping the multitude of personal and environmental benefits! For more information on Cycle to Work visit our dedicated page. You’ll need to contact our Cycle To Work specialists who will assist with processing the order.

We'd Love To Hear From You

 

 

 If you have any questions about 0% Finance, Cycle To Work, Price Match or just general product and delivery queries, you can use this contact form for a swift response. If you are messaging regarding servicing or repairs to your bike please use the drop down menu to choose your local store.

Our customer services are on hand and  you can expect a response to any questions you have within 24hours.

    WHEELBASE Lake District, Staveley, LA8 9LR 

    01539 821 443

    staveley@wheelbase.co.uk

    Monday9.00am – 5.30pm
    Tuesday10.00am – 5.30pm
    Wednesday9.00am – 5.30pm
    Thursday9.00am – 5.30pm
    Friday9.00am – 5.30pm
    Saturday9.00am – 5.30pm
    Sunday10.00am – 4.00pm
    Bank holidays10.00am – 4.00pm

    WHEELBASE Yorkshire, Ilkley LS29 9EW

    01943 816101

    ilkley@wheelbase.co.uk

    Monday9.00am – 5.30pm
    Tuesday10.00am – 5.30pm
    Wednesday9.00am – 5.30pm
    Thursday9.00am – 5.30pm
    Friday9.00am – 5.30pm
    Saturday9.00am – 5.30pm
    Sunday10.00am – 4.00pm
    Bank holidays10.00am – 4.00pm

    WHEELBASE North East, Darlington DL3 7LB

    01325 352255

    darlington@wheelbase.co.uk

    Monday9.00am – 5.30pm
    Tuesday10.00am – 5.30pm
    Wednesday9.00am – 5.30pm
    Thursday9.00am – 5.30pm
    Friday9.00am – 5.30pm
    Saturday9.00am – 5.30pm
    Sunday10.00am – 4.00pm
    Bank holidays10.00am – 4.00pm

    More Information About Our Services Can Be Found Below