You have a 30 day right to reject faulty or damaged goods, or goods that have been sent in error.
Defective items must returned in a clean / laundered condition with all original packaging or labels, when possible, and proof of purchase. We also require a written explanation of the problem with the product.
Defective products will be repaired, replaced or refunded at WHEELBASE.co.uk at discretion. When we receive your goods our Returns Department will assess the returned items to ensure they meet our Returns Policy and qualify for a repair, replacement or refund.
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the error/defective item to us. Please post back to us using the ‘RETURNS LABEL’ and a Royal Mail First Class Registered service. We will not refund the cost of Royal Mail Special Delivery.
Please complete the attached ‘RETURNS FORM’ (download below) to arrange the return of a defective item. Address label is included.
PLEASE NOTE: these terms do not apply for in store sales. Please contact our customer service team for in store return queries and advice.
For more information and to access our Returns Form you can do so by click here
We’re a team of bike riders at WHEELBASE and we’re here to help. If you have any questions about our products or enquiries about our services you can contact us by phone, email or using the contact form below. Our mail order team are available Monday – Saturday and we aim to respond to all queries within 24 hours.
Submit a contact form with any queries you may have here.
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