WHEELBASE Darlington

WHEELBASE Darlington

01325 352255

Normal Opening Hours

Conveniently located in Darlington town centre, 15 minutes from the A1, Wheelbase North East opened its doors in May 2016. Local legend Danny Hart officially opened the store, and his Descend Bike Park is only 25 minutes away, in Hamsterley Forest – home to some of the best trail riding in the North East.

We currently stock bikes from Cannondale, Trek, Whyte, Yeti, Santa Cruz, Woom Bikes, Marin Merida, Cervelo and Cube E-Bikes – with over 120 on display in-store as well as a full range of clothing and accessories. Our experienced team are readily available to offer assistance and advice and the workshop is on hand to service your bike maintenance needs.

Great riding is on our doorstep with the North York Moors and Yorkshire Dales offering superb but tough routes – PedalNorth has a great selection of MTB, leisure and road rides in the surrounding areas, including Hamsterley Forest. Ample public parking is available behind the store on Commercial St.

 


Excellent customer service and advice given . Really impressed when the bike arrived really well packaged and built up so there was very little I had to do to the bike . Would use them again 100%
Report a concern

Fair price, good quality and fast delivery
Report a concern

Lots of choice
Report a concern

Value for money, packaged well for dispatch, using Royal Mail for delivery and delivery time
Report a concern

Good range of bikes and kit. Friendly and knowledgable staff
Report a concern

Prompt and efficient attention
Report a concern

My electric bike a Cube Kathmandu is close to 12 months old and well overdue a full dealer service. I dropped the bike off in Staveley a day later than planned due to a problem on my part, no worries Wheelbase had a slot to fit it in. I had asked if the software could be altered to extend the trip recorder from its very limited 7 days to reset to a month. After they contacted their supplier it was apparent this change was not possible but Wheelbase would pursue this when convenient. New brake pads were all that was needed, I use a dry lube on the chain which I applied after collecting the bike as agreed. I took the bike out for a short ride once home and everything was as smooth as the day I bought it, well done guys, very happy with the service carried out. Cheers [NAME REMOVED]
Report a concern

Good products at a decent price
Report a concern

Excellent variety of products. Unbelievable fast delivery
Report a concern

Competitive prices and very good customer service 👍
Report a concern

Having decided to purchase a new e-bike, I visited two other local bike shops before going to Wheelbase in Ilkley. Unfortunately, neither experience was particularly positive. On both occasions, I was left to browse without anyone offering assistance, and when I eventually managed to speak to a member of staff, their response was rather unenthusiastic. I was also told I couldn't test ride the bikes, and I left both shops feeling as though they weren't particularly interested in making a sale. My experience at Wheelbase couldn't have been more different! From the moment I walked in, the staff were friendly, attentive and genuinely interested in helping me find the right bike. They took the time to discuss my requirements and even arranged for two different frame sizes to be brought in from another branch so I could compare them properly. I was encouraged to try both bikes and was given plenty of time to make my decision, without ever feeling rushed or under any pressure to buy. I ultimately purchased my new e-bike from Wheelbase, which also came with a complimentary service. It's refreshing to find a retailer that understands the value of good, old-fashioned customer service. The whole experience was a pleasure, and I wouldn't hesitate to recommend Wheelbase Ilkley to anyone considering buying a bike. A great example of how customer service should be done!
Report a concern

Knowledgeable staff volunteering advice, competitive pricing and a great range of products. Good example why local bike shops are still needed.
Report a concern

I was able to buy a suitable bike advised by people with obvious understanding and expertise. The bike I wanted was available to my surprise at a cheaper price than I had been quoted elsewhere.
Report a concern

The Helpfull staff and honest advice
Report a concern

Quick service and friendly staff who took the trouble to explain carefully what they’d done - and also showed me how to clean the lube off my chain!
Report a concern

Top quality product, top quality service. Thanks
Report a concern

Friendly knowledgeable staff, a pleasure to visit.
Report a concern

Pleasant and helpful staff. Very rapid to build the bike after order. Will be returning.
Report a concern

All good stuff . Staff are great
Report a concern

Great trustworthy service, knowledgable sales advisers without the hard sell. Top bikes with good range of choice. Local
Report a concern

Great prices & range of products
Report a concern

Easy ordering process and reasonable pricing.
Report a concern

Good service. Excellent customer service
Report a concern

The person I spoke to was very helpful and sorted everything out for myself
Report a concern

Top bikes on show , very friendly staff and so helpful
Report a concern

Really helpful and knowledgable staff
Report a concern

Great service. Got a bike in from Cumbria to see and to test ride. Staff were knowledgeable and friendly.
Report a concern

The Darlington team are very helpful and informative. They went the extra mile for me, I am happy to recommend them.
Report a concern

Managed to get my squeeze me in the same day my brake failed. Excellent service and will always use in future.
Report a concern

Needed a quick chain repair done on a Sunday and despite being busy they managed to fit us in.. Friendly and helpful staff 5☆
Report a concern