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At Wheelbase

Wheelbase Lakeland Limited is one of the UK’s leading premium cycle retailers, with a head office and eCommerce division based in the Lake District and stores in the North East and Yorkshire.

Our mission is to provide the highest-quality bikes with exceptional customer service, and we’ve built a strong reputation for both in-store and online. With three large stores across the North of England and an expanding eCommerce division, we continue to grow and evolve, offering an expansive range of bicycles, parts, clothing, and accessories to cycling enthusiasts across the UK.

Assistant Workshop Manager - Wheelbase Lake District

Full time: 5 days a week, 40 hours

Location: WHEELBASE Lake District, Staveley Mill Yard, Staveley, Kendal, Cumbria LA8 9LR UK

We are currently looking for applicants for the role of Assistant Workshop Manager at our WHEELBASE Lake District store in the village of Staveley, just outside Kendal.

You will be based on the Service Counter of our brand new re-fitted, and re-organised workshop at the UK’s largest cycle store. You will work with a team of very experienced cycle mechanics in a welcoming and professional environment.

We are looking for people who enjoy organisation, customer interaction and working in a busy cycle workshop, on premium bikes and delivering outstanding customer service.

We sell the latest products from the leading brands across all cycling disciplines – mountain, road, electric, leisure, kids and adventure.

You will be a positive team player; sales focused and offer a best-in-class customer experience through great dynamics, premium servicing, accurate service bookings and time management.

The role is fast paced, varied and testing.

About the job:

You will be a key member of the workshop team at our fully re-fitted professional workshop supporting the Workshop Manager.

We run a professional team of technicians at all our cycle stores, and you will need to integrate well into the busy yet relaxed environment of our pro-workshop. You will need to ensure all our customers are treated professionally, politely and leave the workshop feeling that they have received great customer service.

You will be required to:

Support the Workshop Manager in all functions of our Service Centre including booking jobs in, quotes, workflow management, parts sourcing and ordering, customer communication, bike building, PDI’s and servicing.
Be a customer facing Service Writer, booking jobs into to our workshop team and managing the flow of work as it progresses through the department, ensuring deadlines are met.
Be technically proficient and able to work independently on a diverse range of bicycles. You must be able to PDI all bicycles, including electric and be able to undertake a midweight service.
You must be up to date with the latest cycling technologies including electric bikes, electronic shifting and the latest suspension systems.
Remain approachable, friendly and confident at all times when assisting customers.
Give quick, yet realistic estimations for repairing bikes.
Provide full support to the workshop manager and play your part in achieving department turnover and customer experience targets.
Managing the workshop department entirely on the Manager’s days off, holiday and break cover.
We are open 7 days a week and the role will require working at least one day at the weekend. The role is full time, 5 days a week, 40 hours.
Ensure that your workspace is clean, organised and completely cleared at the end of the day.

About you:

You will have previous experience of working in a cycle workshop.
Demonstrate previous experience of workflow management.
Have good attention to detail and set yourself high standards.
Run a clean, well-managed and presentable department.
Understand and apply company policies.
A team player who is committed to the business.
Eagerness to develop your product knowledge and learn new skills.
Efficient and accurate time management and workflow.

Hours: 9am to 5.30pm, 5 days a week, fulltime role, including one day on a weekend

Salary: We offer a competitive salary based on ability and experience

To apply: if you would like to apply to join the WHEELBASE Lake District workshop team, please email a covering letter explaining why you would be an ideal candidate to join the team, plus please attach an up-to-date CV.

Email your application to jobs@wheelbase.co.uk

Application deadline: Sunday 30 August 2026

Workshop Technician - Wheelbase Lake District

Location: WHEELBASE Lake District,

Staveley Mill Yard, Staveley, Kendal, Cumbria LA8 9LR UK

We are currently looking for applicants for the role of Workshop Technician at our WHEELBASE Lake District store in the village of Staveley, just outside Kendal.

You will be based on the Service Centre of our brand new re-fitted, and re-organised workshop at the UK’s largest cycle store in the heart of the English Lake District. You will work with a team of very experienced cycle mechanics in a welcoming and professional environment.

We sell the latest products from the leading brands across all cycling disciplines – mountain, road, electric, leisure, kids and adventure and your role will be to build, PDI, service and repair these bicycles.

You will be a positive team player; performance focused and offer a best-in-class customer experience through great team dynamics, excellent knowledge and skills and good time management.

The role is fast paced, varied and testing.

About the job:

You will be a key member of the workshop team at our fully re-fitted professional workshop supporting the Workshop Manager.

We run a professional team of technicians at all our cycle stores, and you will need to integrate well into the busy yet relaxed environment of our pro-workshop. You will need to ensure all our customers are treated professionally, politely and leave the workshop feeling that they have received great customer service.

You will be required to:

Support the Workshop Team in all functions of our Service centre including time and workflow management, communication, bike building, PDI, fault diagnoses, job quotes and servicing.
Be technically proficient and able to work independently on a diverse range of bicycles.
You must be up to date with the latest cycling technologies including electric bikes, electronic shifting and the latest suspension systems.
Remain approachable, friendly and confident at all times when assisting customers.
Give quick, yet realistic estimations for repairing bikes.
Provide full support to the workshop manager and play your part in achieving department turnover and customer experience targets.
We are open 7 days a week and the role will require working at least one day at the weekend. The role is full time, 5 days a week, 40 hours.
Ensure that your workspace is clean, organised and completely cleared at the end of the day.

About you:

You will have previous experience of working in a service centre.
Demonstrate previous experience of workflow management.
Have good attention to detail and set yourself high standards.
Run a clean, well-managed and presentable department.
Understand and apply company policies.
A team player who is committed to the business.
Eagerness to develop your product knowledge and learn new skills.
Efficient and accurate time management and workflow.

Hours: 9am to 5.30pm, 5 days a week, fulltime role, including one day at a weekend

Salary: We offer a competitive salary based on ability and experience

To apply: If you would like to apply to join the WHEELBASE Lake District workshop team, please email a covering letter explaining why you would be an ideal candidate to join the team, plus please attach an up-to-date CV.

Email your application to jobs@wheelbase.co.uk

Application deadline: Sunday 30 August 2026

Sales Assistants - Wheelbase Lake District

Location: WHEELBASE Lake District, Staveley LA8 9LR

We are currently looking for fantastic Sales Assistants to join our store team. You will be working in the UK’s largest cycle store, located in the heart of the English Lake District.

In a busy and exciting environment, we strive to deliver outstanding service to our customers. Providing the latest products from the world’s biggest brands, across all disciplines of our sport – mountain, road, electric, leisure, kids and adventure.

We have opportunities for full and part time and flexible contracts.

ABOUT THE JOB:

To offer first-class customer service to all of our store customers at the UK’s largest cycle store.
Provide advice, assistance and expertise across all of our store departments; mountain, road, electric, leisure, kids and adventure, though a specialism in road cycling would be a real advantage.
Work closely with your Store Sales Team to create a positive, exciting and engaging retail environment.
The role is fast paced, varied and testing.
Opportunities for growth and development.

YOU WILL BE REQUIRED TO:

Achieve a best-in-class customer experience and ensure the team delivers exceptional customer service.
Have a passion for cycling and develop your product knowledge across mountain, road, electric, leisure, kids and adventure bikes, clothing and accessories.
Engage with customers from meeting and greeting to asking questions, listening, and understanding their needs.
Correctly process your sales and keep customers up to date with progress.
Be a team player – support the Store Manager and the rest of your store team.
Contribute towards a positive working environment and deliver the WHEELBASE brand values and culture of openness, inclusivity and community.
The store must be merchandised daily and always be presented to a high standard.

ABOUT YOU:

Passionate about cycling.
A specialism in road cycling advantageous.
Willingness to develop inter-personal skills and product knowledge.
Ability to be a team player and motivated to deliver the best customer service.
Have great commercial sense and be sales orientated.
An excellent communicator and relationship builder.
Ability to work under pressure in a busy retail environment.
Meet challenges with a positive attitude.
General IT skills.

SALARY: We offer a competitive salary based on ability and experience.

HOURS: Full time, part time and flexible opportunities available.

CLOSING DATE: Sunday 30 August 2026

APPLY: please send your CV along with a short covering letter explaining why you would be ideal for the role to jobs@wheelbase.co.uk

Part Time Sales Assistant - Wheelbase North East

Location: WHEELBASE North East, Darlington DL3 7LB

We are currently looking for a fantastic Part Time Sales Assistant to join our store team at one of the North East’s best cycle stores.